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Provide technical support for customers, managing support tickets, diagnosing and resolving issues with robotic systems, and ensuring customer satisfaction.

Provide first-line technical support for customers, diagnosing and resolving Level 1 issues related to robotic systems and infrastructure, while managing customer support tickets and ensuring compliance with SLAs.

Deploy and configure autonomous mobile robot systems at customer warehouses across North America, create SLAM-based maps using CAD tools, set up software and server infrastructure, manage customer relationships, provide onsite support during launch, and assist with infrastructure and post-installation troubleshooting.

As a Technical Support Engineer, you'll execute software upgrades, manage SLAM maps, troubleshoot technical issues, and support clients while collaborating with cross-functional teams.

The Sales Development Representative will drive lead generation through outbound prospecting, qualify inbound leads, and secure meetings for Sales Executives while effectively communicating Locus Robotics' value proposition.