Manages post-sale restaurant partner relationships, drives retention and account growth through upselling and cross-selling, conducts business reviews, identifies solutions, coordinates issue resolution with internal teams, monitors market and competitor trends, and maintains accurate CRM records.

Design, build, and operate scalable distributed systems for real-time restaurant payment and financial workflows. Responsibilities include architecting reliable services, protecting sensitive financial data, improving observability and production performance, debugging distributed systems, participating in on-call rotations, applying AI-assisted engineering tools, collaborating cross-functionally, and mentoring engineers.