Manage lifecycle of a portfolio of named enterprise accounts to drive retention, reduce churn, quantify ROI, advise on program health and marketing best practices, partner cross-functionally to mitigate risks, identify upsell opportunities, and act as client advocate to ensure outcomes and stakeholder alignment.

Own renewal and growth for a 5-10 enterprise account portfolio. Serve as primary client contact, deliver business reviews, craft data-driven narratives, identify expansion opportunities, present product roadmaps, run strategy sessions, host events, and generate referrals.

Support senior Account Directors by prospecting strategic accounts, booking meetings, running discovery calls, leading select renewals and turnkey deals, building proposals/quotes, conducting outbound outreach and cold calls, and nurturing relationships to drive pipeline, retention, and quota attainment.