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Architects enterprise digital commerce transformations using Adobe Commerce Cloud, Adobe Commerce Optimizer, App Builder, API Mesh, and AI technologies. Designs composable, headless, agentic, and SaaS-modernized commerce ecosystems; guides migrations from monolithic or PaaS architectures; develops integration patterns for AI search, recommendations, support, inventory, and pricing; and establishes governance for secure, ethical AI adoption. The role also uses AI and LLM tools for system modeling, architecture blueprints, code and API audits, data-flow mapping, and legacy modernization strategies.

Architect Adobe Commerce extensions, serverless infrastructure, AI microservices, agents, and API Mesh integrations. Establish AI-assisted coding, testing, review, security, and coding standards across engineering teams. Optimize Core Web Vitals, edge caching, GraphQL performance, and secure upgrade-safe App Builder implementations. Build proof-of-concepts for AI agents, checkout experiences, and edge functionality. Serve as the technical authority for Adobe Commerce out-of-process extensibility and performance engineering.

Acts as the bridge between business stakeholders and technical teams on Adobe Commerce projects. Leads requirements discovery for B2B and B2C commerce, translates needs into epics, user stories, process maps, specifications, and acceptance criteria, and maps requirements to Adobe Commerce capabilities. Manages and prioritizes backlogs in Jira or Azure DevOps, supports Agile ceremonies, defines UAT scenarios, and advises on AI-driven personalization, search, recommendations, segmentation, and merchandising.

Define and lead ServiceNow architecture and target-state roadmaps, ensure best-practice scalable implementations, design integrations and CMDB/CSDM strategies, provide technical leadership across delivery, support AI-enabled ServiceNow capabilities, and collaborate with stakeholders to ensure platform sustainability and governance.

Provides architectural leadership for MuleSoft and enterprise integration initiatives. Defines API-led connectivity strategies, security frameworks, governance standards, roadmaps, and reusable integration patterns. Designs integrations across Salesforce, ERP, data platforms, warehouses, and cloud applications, including event-driven architectures. Leads architecture reviews, proofs of concept, technical discovery, Agile solution design, and delivery support. Oversees observability, monitoring, CI/CD, and operational excellence while mentoring technical teams and managing stakeholder dependencies, risks, and integration challenges.

The Director of Organizational Change Management leads enterprise change initiatives, develops strategies to ensure adoption, and partners with executives to drive transformation.

Design and lead scalable Salesforce Sales Cloud solutions, scope projects, advise clients as a trusted technical lead, guide and QA consultant work, manage risks, and leverage AI tools (Einstein/Agentforce) to improve sales processes across pipeline, forecasting, and opportunity management.

Lead technical consultant responsible for full software development lifecycle: estimating, design, implementation, testing, deployment, and support. Serve as technical lead and mentor, translate requirements into technical designs, collaborate with architects and developers, and communicate solutions to technical and non-technical stakeholders.

Sell and expand Salesforce services to mid-market and enterprise clients across the Chicago region. Manage full sales cycle, cultivate executive relationships, collaborate with delivery and Salesforce partners, develop proposals/SOWs, negotiate and close deals, and travel to client sites up to 20%.

Design and own payments platform architecture including service boundaries, ledgers, integrations with processors and banks, resilience and observability. Ensure correctness (idempotency, reconciliation), embed PCI/security controls, evaluate build vs buy, mentor engineers, and translate product/commercial/regulatory needs into technical designs.