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Edit and culturalize in-game text and voiceover scripts for western audiences; maintain localization documentation (style guides, termbase, story bibles); track and coordinate copy-editing progress; fix in-game text bugs; participate in style discussions and QA; occasionally localize VO and attend voice sessions.

Provide native-level Simplified Chinese player support for escalated (T2+) tickets, investigate banned accounts with InfoSec, review outsourced tickets, translate and maintain support documentation, coordinate with internal and external partners, report player feedback and issues to Production, and test/request live-ops tool updates to improve player satisfaction.

Monitor Chinese and US platforms to spot cultural micro-trends, translate insights into marketing strategy, track community sentiment, support marketing dashboards and reporting, and report on competitor engagement with Chinese American gamers.

Support live game operations by coordinating teams (QA, Community, Player Support), tracking schedules, assisting with updates and maintenance, monitoring basic game health metrics, and ensuring timely, high-quality delivery of live service tasks.

Manage roadmap, milestone schedules, and Jira workflows for Global MapleStory Classic World. Produce status and risk reports, facilitate meetings with internal and external partners, allocate resources, escalate and resolve issues, and maintain team alignment throughout the development lifecycle.

Lead development and execution of offline marketing, events, and promotional video production to grow MapleStory fandom and partner relationships. Manage agencies and cross-functional teams, oversee merchandise and sponsorship negotiations, and execute B2B and B2C events including trade shows and fan festivals.

Lead data-driven marketing strategies to acquire and engage Asian American gamers. Identify niche platforms and cultural opportunities, run test-and-learn campaigns, optimize performance via A/B testing and KPIs, and translate insights into repeatable go-to-market frameworks while partnering with agencies and cross-functional teams.

Lead Global MapleStory product marketing and content strategy for major updates, events, and collaborations. Manage a creative team, own go-to-market planning, brand guardianship, social and content strategy, localization with Korea, and cross-functional alignment with CRM, paid media, PR, and data to optimize player engagement and campaign performance.

Own and execute community strategy for MapleStory Classic World: monitor player sentiment, manage Discord/forums/moderators, produce player-facing content (patch notes, events, livestreams), surface actionable insights to cross-functional teams, coordinate responses including on-call rotations, and build repeatable community programs and workflows.

Evaluate and correct Simplified Chinese localized game content, perform in-game LQA testing, triage and fix localization bugs, post-edit machine translations, maintain terminology and style guides, and coordinate with internal teams to ensure culturally appropriate, accurate player-facing text across live releases.