Top Tech Jobs & Startup Jobs in Los Angeles, CA

Lead second-line oversight of small business credit risk through advanced analytics, monitoring KPIs/KRIs, roll rates, delinquency, and credit loss trends. Evaluate and optimize portfolio management policies, ensure regulatory readiness and adherence to risk appetite, provide data-driven challenge to first line, and communicate findings to management.

Provide licensed insurance customer support across phone, email, chat and text. Handle post-purchase tasks: billing, endorsements, coverage adjustments, renewals, retention and cross-sell opportunities. Navigate multiple carrier portals, collect documentation, monitor book of business, and resolve complex inquiries to reduce churn and support agents.

The Staff Credit Policy Analyst leads the development and governance of credit policies for home loans, ensuring compliance and operational efficiency while collaborating with leadership and cross-functional teams.

Manage and scale the Employee Stock Purchase Plan (ESPP) and full-value awards (RSU/PSU), oversee daily equity operations, approve analyst work, lead automation and integrations, operationalize global mobility and tax sourcing, and design employee education on equity and LTI.

Prepare, review, and submit bank and holding company regulatory filings (Call Report, FRY series). Maintain regulatory reports in Axiom ControllerView, research reporting requirements, respond to regulator inquiries, review reconciliations and intercompany transactions, support audits/exams, identify process improvements, coach staff, and support ad-hoc regulatory projects.

Provide phone, chat, and email support to SoFi members for Brokerage, Robo, and retirement accounts. Educate on margin, options, and equities; resolve operational and technical issues; assist with account openings, funding, monitoring, and investment-related inquiries; collaborate with product and management to improve processes.

Sell and advise members on Life, Home, and Auto insurance via phone, email, text, and chat. Manage leads and sales pipeline, run the sales lifecycle from intake to fulfillment, identify cross-sell opportunities, and help build Protect's operational processes while collaborating with cross-functional teams.

Manage and validate payroll tax calculations, filings, and payments; interpret multi-state payroll tax laws; support audits and SOX compliance; produce tax reports; handle escalated payroll inquiries; maintain documentation, controls, vendor relationships, and lead payroll-related projects and year-end tax processing.

Evaluate and validate AI Coach chat outputs for accuracy and risk, act as subject-matter expert in personal financial planning, identify enhancements, escalate issues to Ops/Product/Compliance, and contribute reusable solution libraries to improve member experience.

Lead Capital Markets product development by partnering with business lines, coordinating cross-functional launches, educating investors, negotiating term sheets, modeling product economics, and ensuring scalable infrastructure and reporting. Manage investor pipelines, validate readiness for regulatory and investor reporting, oversee execution and post-launch performance, and build repeatable frameworks to streamline future product development.