Manage government and court customer portfolios adopting Thomson Reuters legal AI solutions. Build strategic relationships, create success plans, design AI-enabled legal workflows, drive user adoption, support change management, lead executive business reviews, improve retention, and communicate customer feedback to internal product and engineering teams. The role requires legal or attorney-facing experience, government knowledge, customer success or account management experience, and up to 25% travel.

Manage government and law enforcement customer portfolios using Thomson Reuters Risk & Fraud AI solutions. Build strategic relationships, success plans, adoption strategies, and executive business reviews. Help customers transform investigative workflows through AI, support change management and training, capture delivered value, improve retention, and communicate customer feedback to internal Product and Engineering teams.

Manage assigned corporate SMB accounts through migration to CoCounsel, from outbound outreach and discovery through completed transition. Meet migration quotas, maintain Salesforce records, forecast progress, identify risks, negotiate terms, and coordinate with internal teams to resolve customer issues. Serve as a consultative advisor by mapping customer workflows to CoCounsel, demonstrating value, addressing objections, and capturing feedback. Requires B2B sales experience, quota attainment, account management, CRM proficiency, and strong communication skills.