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Lead and grow a UX design team, improve product-led design maturity, introduce modern tools (including AI), strengthen cross-functional collaboration, establish critique and quality standards, hire and develop talent, and partner with leadership on product and organizational strategy.

The Principal UX Designer will define web experience strategy, translate complex requirements into user experiences, lead design work, and influence cross-functional partners, while leveraging data and modern tools.

Manage assigned accounts to achieve quota, drive renewals and expansion, build executive relationships, monitor adoption and customer health, coordinate technical support, run business reviews, maintain account administration, track activity in Salesforce and Gainsight, and develop consultative success plans to increase product uptake.