Provides frontline support for high-availability cloud systems, monitors infrastructure, manages incidents, coordinates outage bridges, documents technical issues, and develops automation and AI agentic workflows. The role partners with development teams to improve detection and resolution, supports AWS technologies, databases, networks, CI/CD tools, and observability platforms. This is a Monday–Thursday overnight shift within a 24/7 command center and includes some holiday coverage.

Lead development and execution of strategic partnership pipelines to drive commercial growth and audience expansion. Negotiate and implement partnership agreements, manage partner relationships, and coordinate cross-functional teams for seamless integration. Define and track KPIs, report ROI, and optimize partnership strategies to meet business objectives.

Lead and negotiate global vendor, procurement, and technology agreements; draft and review SaaS, licensing, and security/DPA terms; partner with privacy and cross-functional teams; build AI-enabled legal playbooks, templates, and workflows; provide commercial legal guidance and support strategic corporate initiatives.