Inside Sales Representative manages existing customer accounts, obtains and processes orders, upsells related products, qualifies opportunities, prepares quotations, and follows up to secure sales. The role monitors backorders and delivery risks, coordinates with fulfillment and outside sales, reports market and customer insights, and supports process improvements. It requires sales administration experience, strong communication, attention to detail, multitasking, basic computer skills, and occasional travel.

Develops new business and manages customer accounts through face-to-face selling, prospecting, presentations, quotations, negotiations, and relationship management. The role drives sales revenue, margin, account growth, and retention; coordinates with suppliers; provides product solutions; forecasts territory performance; resolves customer issues; and mentors sales team members. Extensive travel to customers and suppliers, including occasional overnight travel, is required.

Provides pre- and post-sales technical expertise for electrical products, systems, and services. Identifies and closes large projects, leads customer sales calls, demonstrates solutions, supports account representatives, develops technical applications, monitors market and competitive trends, and manages product promotions and launches. Maintains customer relationships and serves as an internal and external product-domain expert.