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Information Technology • Legal Tech • Consulting
Lead and grow a product support team for a live digital court reporting product (Maggie). Supervise analysts, triage and lead incident response for P0/P1 events, coordinate escalations to IT and engineering, run on-call rotations, develop runbooks/KB/training, track support metrics, provision hardware kits, and hire and train support staff.
Top Skills:
Audio/Video Capture ToolsBrowser DiagnosticsJira Service ManagementKqlmacOSServicenowSQLWi-FiWindowsZendesk
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