Assists vacation owners and guests by answering property questions, recommending options, handling pricing and portfolio inquiries, following up on leads and referrals, monitoring satisfaction, promoting offers, and developing reload and referral opportunities. Maintains customer contact records, supports team goals, provides welcoming guest service, and follows company policies. Requires flexible weekend and holiday availability and an active California real estate license.

Manages the sales contract pipeline from purchase documentation through closing. Reviews contracts for accuracy, coordinates customer appointments and signatures, documents communications in Siebel, supports sales executives, resolves issues, and ensures compliance with company and regulatory requirements. The role requires strong communication, contract terminology knowledge, attention to detail, organization, and the ability to work efficiently in a high-volume environment.