Own renewal and expansion outcomes across a high-volume portfolio of SMB SaaS accounts. Manage GRR and NRR targets, forecast and document pipeline activity in the CRM, negotiate contract expansions, identify upsell and cross-sell opportunities, and engage customers throughout renewal and growth conversations. Partner with Customer Success Specialists, Product, Sales, Service Delivery, and Customer Experience to improve account health, product adoption, and execution. Surface customer feedback, manage risks, and contribute to SMB growth strategy.

Drive expansion revenue for mid-tier SaaS accounts by owning upsell/cross-sell targets, managing expansion pipeline, forecasting in HubSpot/Domo, leading QBRs, and collaborating with Customer Success and cross-functional teams to ensure retention and growth.

Lead EU-focused PR for an accessibility SaaS company: own the PR content calendar, draft bylines and releases, pitch research and data stories, manage media lists and paid bylines, pursue awards and speaking, produce customer case studies, align with cross-functional teams, and measure share-of-voice and earned media impact.