Top Tech Jobs & Startup Jobs in Los Angeles, CA

Own complex customer escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyze escalation trends, quantify business impact, and lead programs improving workflows, SLAs, tooling, reporting, and customer-facing processes. Coach frontline teams on de-escalation and prevention, deliver post-mortems, and ensure accountability for follow-up actions. Success is measured through faster resolution, improved customer satisfaction, systemic issue elimination, documentation quality, and SLA adherence.

Own complex customer escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyze escalation trends, quantify business impact, and lead programs that improve workflows, tooling, reporting, SLAs, and customer-facing processes. The role also includes coaching frontline teams, producing post-mortems, tracking commitments, and driving systemic improvements that reduce resolution times and improve customer satisfaction.

Build and scale AI-enabled developer experience systems, including CI/CD platforms, deployment safeguards, observability, automated response workflows, and multi-agent orchestration. Reduce developer toil and technical debt while improving software delivery speed, safety, reliability, and production quality. Partner with engineering teams to adopt AI-native delivery practices and convert emerging capabilities into scalable internal platforms.

Design and build scalable frontend and backend features for route planning, routing, navigation, and route execution products. Partner with product, design, and engineering leadership to improve planner efficiency, leverage AI appropriately, and promote technical excellence. Mentor junior engineers, contribute to team growth, engage with customers, and help scale products across industries and customer verticals.

Own global mobility and immigration programs, including case management, policy administration, compliance, vendor coordination, employee support, and process optimization. Partner with HR, Recruiting, Legal, and external providers to improve workflows using AI and automation. The role also supports benefits and leave-of-absence coordination while developing broader expertise in Total Rewards.

Lead a team of firmware and ML engineers developing, optimizing, and deploying computer vision and AI models on edge devices. Provide hands-on technical leadership for embedded systems, low-latency processing, and resource-constrained hardware. Partner with Product, Hardware, and Full-stack teams to deliver products from concept through mass production, shape technical roadmaps, and hire and develop engineering talent.

Build and deploy production machine learning systems that optimize Samsara’s global hardware supply chain. Responsibilities include demand, inventory, lead-time, spend, and supplier-risk forecasting; anomaly detection; feature engineering and ETL; real-time inference; MLOps; data infrastructure improvements; governance; and model monitoring. The role defines the AI transformation roadmap, partners with executive and cross-functional stakeholders, mentors scientists, and drives adoption of AI-enabled operational workflows.

Lead enterprise go-to-market execution and sales for Samsara’s Tracking Label product across strategic US accounts. Architect pilots and global shipment-network rollouts, build ROI and loss-prevention business cases, engage C-suite stakeholders, navigate complex procurement and security processes, and close large multi-year contracts. Partner with account executives, product, and GTM leadership while developing sales playbooks and enabling broader specialist teams.

Manage enterprise customer implementations of Samsara’s IoT platform, from deployment planning through adoption and value realization. Build launch roadmaps, track implementation and account health, train executives and end users, resolve challenges, and coordinate with Sales, Support, Sales Engineering, Product, and other teams. Mentor Customer Success and Support colleagues while managing multiple customer engagements and strengthening long-term customer relationships.

Leads revenue accounting and contract review for complex customer agreements, applying ASC 606 and documenting technical conclusions. Owns revenue controls, SOX compliance, audits, process automation, and revenue systems improvements. Partners with Sales, Legal, Deal Desk, and auditors on deal structuring and reporting. Builds AI-enabled accounting workflows and manages an inclusive, high-performing team.