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Provides technical account management for enterprise customers using Samsara’s IoT platform. Builds customer relationships, troubleshoots APIs, hardware, software, and AI technologies, manages significant incidents, aligns solutions with business needs, maintains account records, and serves as a trusted technical advisor. Collaborates with internal teams, supports customer growth, contributes to TAM team development, and provides occasional travel and after-hours coverage.

Own product strategy and outcomes for AI-powered physical-operations solutions. Conduct customer discovery, identify high-impact problems, prototype and ship AI-enabled products, collaborate across hardware, software, and AI teams, and drive measurable customer and revenue impact.

Lead product development for AI-powered physical operations solutions. Responsibilities include identifying customer problems, prototyping and shipping AI-enabled products, collaborating across hardware, software, and AI teams, and owning customer impact and revenue outcomes. The role is remote within the United States and requires strong product judgment, commercial instincts, customer focus, ownership, and comfort adapting to rapidly evolving AI capabilities.

In this role, you will engage with mid-market customers, driving sales through cold calling and building relationships to close deals ranging from $20k to $100k.

The Account Executive will drive sales by building relationships with mid-market customers, managing trials, and executing complex negotiations while achieving sales quotas.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

Own complex billing and contract cases for mid-market and commercial customers from initial report through resolution. Investigate discrepancies across contracts, order forms, CRM, billing, and finance systems; determine appropriate corrections, concessions, returns, refunds, or amendments; coordinate cross-functional teams; communicate with customers; and improve recurring billing processes through root-cause analysis and reporting.

The Account Executive will drive sales of IoT solutions to mid-sized customers through research, cold calls, and relationship building, focusing on deals ranging from $20k to $100k.

Lead a high-volume Scale Customer Success team serving mid-market and large commercial customers. Build segmentation strategies, digital and AI-driven engagement programs, playbooks, and lifecycle workflows to improve retention, expansion, adoption, and CSM productivity. Hire and develop CSMs, manage risk using data, collaborate with Sales and cross-functional teams, and personally handle critical customer escalations.

Build and maintain production LLM-based agents and automated digital customer success journeys. Analyze customer behavior, design playbooks and agent architectures, write Python integrations, create evaluation and regression tests, deploy and monitor production systems, and continuously improve performance. The role partners cross-functionally to increase product adoption, reduce churn risk, and improve retention and expansion across a high-volume B2B SaaS customer base.