Annotate images and video for computer vision using bounding boxes, polygons, segmentation masks, and SKU-level labels. Audit model predictions, enforce annotation quality, identify hardware/software capture issues, and collaborate with ML, hardware, and product teams to validate fixes and improve data pipelines.

Lead and mentor a mixed team of field deployment engineers and remote support specialists; perform hands-on deployments and ticket work during onboarding; own SOPs, documentation, and cross-functional communication; act as technical escalation, improve processes, and travel up to 25% to support launches and customers.

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.