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The Senior Client Success Manager ensures client success post-sale, manages client relationships, develops success plans, and drives renewals and expansion within client accounts.

Lead and manage customer onboarding and implementations of Cordial's platform. Drive project timelines, stakeholder communication, documentation, cross-functional collaboration, and AI feature adoption while ensuring high client satisfaction and scalable implementation practices.

Own executive relationships for a portfolio of large enterprise accounts, set long-term account strategy, manage and develop one CSM, drive renewals and expansion, coordinate cross-functionally with Solutions/Product/Engineering, lead escalations, and incorporate AI-enabled marketing capabilities to grow net revenue retention.

The Strategic Sales Director will drive new business by developing strategies, engaging senior decision-makers, and closing complex SaaS deals, achieving sales targets and managing a pipeline.

Lead and mentor engineering teams to design and deliver scalable, high-performance systems. Define technical roadmaps, set code quality standards, drive architecture and technical debt resolution, collaborate with Product and Design, make technology decisions, lead hiring and interviews, and research new tools to solve complex problems while advocating for engineering priorities and timely feature delivery.

The Principal Sales Engineer will act as a technical advisor, conducting demos, addressing client requirements, and supporting the sales team to enhance sales processes.