Supports accounts payable, general ledger accounting, journal entries, balance sheet and bank reconciliations, fixed assets, month-end close, audits, compliance, and internal controls. The role also improves accounting processes, uses AI-assisted workflows, and partners with FP&A and Accounting teams on analysis and ad hoc requests. It requires 4–6 years of accounting experience, US GAAP knowledge, ERP and expense software experience, and strong Excel skills.

Serve as the persistent technical partner for strategic and premium customers, diagnosing workflows, labeling, configurations, model behavior, and technical health. Build success plans with Customer Success Managers, guide implementations and model releases, conduct technical health reviews, coordinate fraud incident responses, and communicate technical findings to business and engineering stakeholders. Identify recurring customer patterns and provide feedback to Product and Engineering while supporting account retention and growth.