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Advise lawyers and legal organizations on adopting Relativity’s AI platform and integrating generative AI into litigation, investigations, discovery, privilege review, and compliance workflows. Build customer relationships, support pre-sales demonstrations, lead onboarding and training, drive post-sales adoption, translate legal needs into product feedback, and guide workflow transformation. The role requires a practicing or former attorney who can bridge legal practice, customer engagement, and AI technology.

Advises lawyers and legal organizations on adopting Relativity’s AI platform and integrating AI into litigation, investigations, discovery, and compliance workflows. Builds customer relationships, leads tailored demonstrations, supports onboarding and training, drives adoption and measurable value, translates legal and technical concepts, and provides customer feedback to product and engineering teams.

Own outcomes for a portfolio of RelativityOne subscription accounts by driving adoption, value realization, renewals, and ROI documentation. Monitor health scores and adoption signals, proactively remediate risks, maintain Gainsight records, and deliver onboarding, training, and targeted customer engagements. Use AI tools to create communications, analyze usage patterns, and scale customer programs. Partner with Sales, Adoption Services, and internal teams to improve customer outcomes and contribute to playbooks.

Leads complex deal review and execution across pricing, licensing, contracts, approvals, exceptions, and operational handoffs. Partners with Sales, Legal, Finance, Billing, IT, and Revenue Operations to manage risk, ensure compliant and audit-ready execution, improve deal workflows, maintain documentation, and support process adoption. Uses operational data to identify gaps and recommend improvements while mentoring peers and managing service-level priorities.

Own and grow a portfolio of major law firm accounts, driving retention, renewals, expansions, and strategic relationships with senior legal stakeholders. Lead complex negotiations, coordinate cross-functional account teams, identify competitive risks, and advise sales leadership on segment strategy. Represent the company at industry events, build executive networks, mentor Account Executives, and contribute to strategic initiatives. The role requires enterprise SaaS sales expertise, legal technology knowledge, technical fluency in AI and databases, executive presence, and regular travel.

Supports partner-focused sales through technical consulting, product demonstrations, proof-of-concept management, proposals, risk assessments, and workflow assistance. Serves as a Relativity subject matter expert, evangelist, and liaison across sales, product, and partnership teams. Develops partner enablement materials, communicates customer feedback, maintains product and security expertise, mentors junior team members, and supports account growth. The role requires extensive SaaS and sales engineering experience, Relativity certifications, strong communication skills, and 25% travel.

Execute partner marketing campaigns, programs, webinars, digital initiatives, and industry events. Coordinate sponsorship fulfillment, partner communications, content, logistics, and cross-functional delivery. Manage campaign assets, reporting, and performance analysis while recommending improvements. Support email, landing page, social, public relations, and web content activities. The role requires strong project management, communication, marketing analytics, and familiarity with marketing technology, with limited travel and hybrid expectations for Chicago-based employees.

Provides senior legal counsel on AI, product development, marketing, legal technology, technology transactions, and emerging regulations. Advises Product, Engineering, Marketing, Partner, Customer Success, and Strategy teams; drafts policies and agreement terms; negotiates vendor, open-source, collaboration, and customer agreements; supports product launches and go-to-market strategies; and translates complex AI laws into practical business guidance.

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.

Leads strategic customer success for complex, high-value accounts while coaching the broader CSM team. Owns customer health, renewals, ROI reporting, executive business reviews, AI adoption, change management, and legal workflow transformation. Builds playbooks, trains peers, influences product and sales decisions, and develops expansion opportunities. The role requires deep legal technology, eDiscovery, litigation operations, or compliance-regulated environment expertise, along with executive credibility and commercial awareness.