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The Associate Account Manager will manage an established client base, grow revenue, maintain relationships, and provide customer support and problem-solving.

Design, implement, and maintain cloud infrastructure in compliance with IL5 and FedRAMP High standards, focusing on automation, security, and collaboration with security and compliance teams.

Manage a portfolio of enterprise Keeper Security customers to drive adoption, renewals, upsells and expansions. Build relationships with senior and C-level contacts, conduct QBRs, troubleshoot technical issues, advise on security best practices, negotiate contracts, and collaborate cross-functionally to deliver customer value and meet revenue quotas.

Design and build automated tests and validation frameworks for AWS infrastructure, IaC (Terraform/CloudFormation/Ansible), CI/CD pipelines, containers and Kubernetes. Validate networking, IAM, security controls and compliance, integrate tests into pipelines, analyze telemetry, troubleshoot failures, and support audit readiness alongside DevOps, Security and Platform teams.

Own vision, strategy and roadmap for Keeper's consumer product across web, mobile, desktop and browser extensions. Drive cross-platform feature parity, product-led growth (acquisition, activation, conversion, retention), lifecycle management, experiments and analytics. Partner with engineering, design, marketing and support to prioritize backlog, launch features, monitor metrics, and deliver secure, intuitive consumer experiences that increase adoption and long-term value.

Define and drive product strategy and roadmap for certificate lifecycle management. Partner with engineering, security, solutions and customers to design PKI architectures, certificate discovery/issuance/renewal/rotation/revocation, integrations, automation, APIs and admin/developer UX. Prioritize features, validate requirements, track metrics, evaluate competitors, and coordinate launches and go-to-market.

Lead backend development for KeeperPAM Discovery: build Python discovery engines running on customer gateways, Java/Kotlin cloud services, identity correlation, incremental rescan/state reconciliation, diagnostics and test coverage, and secure data-processing workflows within a zero-knowledge architecture. Collaborate with Product, QA and PAM engineers to deliver discovery features.

Deliver, automate, and sustain Keeper platform deployments across IL5/IL6 and classified U.S. Government environments. Build CI/CD pipelines, automate infrastructure (IaC), maintain hardened configurations, support releases and incident response, and produce audit evidence. Troubleshoot production issues, implement observability, partner with engineering and security teams, and ensure compliance with federal security frameworks.

Own technical coordination of Keeper's integration ecosystem: evaluate partners, test APIs/webhooks, troubleshoot integrations, translate requirements for Product and Engineering, manage pipeline from research through launch, coordinate partner onboarding and certification, and report metrics to leadership.

Manage a team of Customer Success Managers to drive renewals, expansions, and upsells, ensure client health, and develop sales strategies.