The Principal Product Manager, Policy oversees the product direction for Duck Creek's Policy Administration System, focusing on customer outcomes, regulatory compliance, and sustainable operations. This role involves driving the product roadmap and collaborating with various teams to deliver high-impact capabilities.

Lead a book of medium/large Duck Creek OnDemand and OnPrem accounts as the primary customer advocate. Drive adoption, renewals, expansion, and NRR/GRR; coordinate between customers, SI partners, and internal teams; run governance, track support/defects, conduct lessons learned, produce success plans, mentor junior CSMs, and provide product feedback to engineering. Ensure customers adopt upgrades and realize value.

The VP of Data & AI Engineering leads Duck Creek's enterprise data and AI strategy, overseeing global teams, implementing scalable platforms, and ensuring data governance and responsible AI practices.