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As a Pre-Sales Solutions Engineer, you will drive technical pre-sales engagements, architect custom solutions, and guide customers on API integration and deployment strategies, enhancing their experience with Voice AI technologies.

Build and run an editorial function that translates Deepgram's technical expertise into compelling stories. Own editorial strategy, content calendar, interviews, writing and editing across formats (essays, customer stories, explainers, newsletters), partner cross-functionally, and create repeatable editorial franchises to establish Deepgram as a leading voice in voice AI.

Design and implement secure, scalable backend services for speech inference and audio processing. Optimize networking, transcoding, latency, memory, and distributed compute orchestration. Measure and improve system performance, debug complex networking/scheduling/HPC issues, customize services for customers, and partner with Product to deliver features end-to-end.

Build and maintain full-stack features for Saga, Deepgram's voice OS. Develop backend services (Node.js, Socket.IO, DynamoDB, AWS Amplify), frontend interfaces (TypeScript, React, Next.js), and scalable REST/GraphQL APIs. Participate in architecture, code reviews, performance optimization, and translate product requirements into iterative deliverables.

Design and implement scalable, secure inference services for speech processing. Optimize networking, audio transcoding, latency, memory, and distributed compute orchestration. Debug complex system issues, customize backend services for customers, and partner with Product to deliver end-to-end features.

Own technical and strategic partner relationships for infrastructure platforms (silicon, cloud, edge, confidential computing). Lead onboarding, POCs, demos, deployment guidance, troubleshooting, and joint go-to-market to drive adoption and expansion of Deepgram’s voice AI on partner hardware and platforms.

Respond to and qualify high-volume inbound leads, prioritize and nurture prospects, hand off qualified opportunities to Account Executives, partner with Marketing/Sales Ops/Sales Engineers, identify speech-recognition use cases, articulate Deepgram's value proposition, and help build a pipeline to meet quarterly sales targets.

Own the research-to-production pipeline: harden training/evaluation workflows, build packaging/deployment tooling, design release gates, optimize inference and serving for latency/throughput, establish benchmarking and validation, and instrument feedback from production to accelerate research iteration.

Lead Deepgram's upmarket enterprise readiness by defining strategy and sequencing for SSO, compliance, security artifacts, and Console UX. Remove procurement blockers, ship solutions across Console, APIs, and managed endpoints, and work closely with engineering, design, and sales to enable self-serve enterprise procurement and speed deal closure.

Own the voice agent go-to-market: define category narrative, drive developer adoption to enterprise deployment, lead product launches, craft positioning and battlecards, enable sales with collateral and proof points, collaborate on market and competitive intelligence, produce developer-facing content, and build repeatable AI-assisted PMM workflows.