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The Chief of Staff will facilitate strategy execution, improve operational frameworks, and enhance cross-functional alignment within the Data organization at Coursera.

Provide front-line global IT support for 2500+ endpoints (primarily Mac), troubleshoot hardware/software/network issues, manage SaaS and hardware asset lifecycles, onboard/offboard users, administer AV systems and video-conference rooms, create knowledge content, train new hires, handle escalations and liaise with systems and network teams.

Lead strategy and execution for Coursera's highest-priority AI products. Define roadmaps, drive 0-to-1 initiatives, partner cross-functionally, set success metrics and experimentation frameworks, and launch AI-powered experiences that improve learner outcomes and business impact.

Lead strategic sourcing across indirect spend categories, run RFP/RFI/RFQ processes, negotiate contracts and commercial terms, manage supplier relationships and performance, ensure procurement compliance, analyze spend and deliver cost savings and risk mitigation while partnering with cross-functional stakeholders.

Manage and optimize Coursera's Strategic Content portfolio to grow organic traffic and engagement. Use data analysis and competitive research to identify content gaps, translate insights into actionable strategies, and create high-quality SEO/AEO/GEO-optimized content. Collaborate across teams to scale initiatives, leverage content across channels, and experiment with emerging search technologies.

Lead category-level consumer growth initiatives end-to-end: diagnose portfolio performance, prioritize high-impact opportunities, design experiments and operating mechanisms, and drive cross-functional execution to improve revenue, paid conversion, retention, and lifetime value.

Lead global enterprise (B2B) marketing: build full-funnel demand generation and ABM, align with sales, drive customer marketing/advocacy, manage regional teams and partners, optimize pipeline quality and NRR, and own budget and KPIs.

Lead and execute SEO and organic discovery strategy across web, AI search, and emerging platforms. Own the SEO roadmap and prioritize content, technical, and programmatic initiatives. Drive technical SEO (indexing, site performance, structured data, crawl optimization) in partnership with Product and Engineering. Partner with content, paid, and product teams to scale discovery and conversion. Establish reporting on visibility, traffic, engagement, and conversion and communicate insights to stakeholders.

Provide strategic guidance on complex SaaS deals, pricing, discounts, and revenue recognition. Lead quote-to-cash optimizations, manage high-value escalations, mentor junior deal desk staff, and drive cross-functional process improvements and system enhancements to ensure compliant, scalable deal governance.

Lead a global Deal Desk team to enable scalable, compliant enterprise deal execution. Own pricing governance, approval frameworks (Salesforce CPQ), operational KPIs, cross-functional alignment with Sales/Finance/Legal, and continuous improvement to accelerate revenue while managing complex, high-impact commercial transactions.