Own a portfolio of health system and multi-location practice partners as their senior advisor. Develop tailored success plans, drive executive business reviews, quantify ROI, resolve escalations, optimize billing and payer strategy, identify expansions, mentor junior CSMs, and collaborate cross-functionally to improve product and processes.

Serve as primary customer contact for private practice clients, guiding implementation through renewal. Monitor clinical and billing performance, lead business reviews, diagnose adoption or reimbursement issues, develop action plans, educate on Medicare/RPM billing, and collaborate cross-functionally to improve enrollment, utilization, reimbursement, and retention.