Own customer relationships and health for enterprise learning accounts. Lead health checks, executive business reviews, account action plans, adoption initiatives, and risk management. Advise customers on L&D program success, platform utilization, and product value while collaborating with Product, Sales, Marketing, and Support. Identify expansion opportunities, advocate for customer needs, support migrations, and maintain accurate health documentation to drive retention and growth.

Owns strategic enterprise accounts and drives expansion revenue through consultative selling, account planning, executive relationship development, business-value selling, and complex renewals. Partners with Customer Success, Marketing, Product, Solutions Consulting, and leadership to quantify ROI, lead executive business reviews, develop pipeline, negotiate contracts, navigate procurement and legal processes, and forecast accurately. The role requires strong SaaS and learning-platform knowledge, enterprise sales expertise, and travel up to 40%.

Owns qualified pipeline growth for a B2B SaaS company by leading demand generation, enterprise ABM, multi-channel campaigns, agentic AI workflows, paid media, attribution, and SDR management. The role partners across Sales, Product Marketing, Content, and Customer Marketing to create predictable pipeline, improve funnel conversion, and optimize investment using experimentation and CRM-verified performance data. Occasional travel and collaboration across U.S. time zones are required.