Lead product strategy and roadmaps for major AI-native legal operations platform areas. Own end-to-end lifecycle from discovery to delivery, align cross-functional teams, engage customers, define success metrics, and drive scalable platform and AI/ML integrations to improve adoption, retention, and ARR.

The Mid-Market Customer Success Manager at Onit manages a portfolio of 60 accounts, guiding legal departments to maximize value from the software while minimizing churn and supporting renewals through collaboration and customer advocacy.