Provides customer support through phone, email, chat, and in-person interactions; answers questions, resolves complaints, processes orders and returns, updates accounts, tracks requests, and documents interactions in CRM systems. Coordinates with internal departments to resolve billing, shipping, and service issues while maintaining accurate records and meeting customer satisfaction, response-time, quality, and productivity goals.

Enters, updates, verifies, organizes, and maintains accurate records in databases, spreadsheets, and computer systems. Processes documents, maintains digital and physical filing systems, performs quality checks, prepares basic reports, and supports administrative tasks. The role requires strong typing accuracy, attention to detail, organization, confidentiality, computer proficiency, and the ability to meet productivity targets and deadlines.

Creates digital and print graphics, branding assets, social media visuals, advertisements, website materials, and promotional content. Prepares print-ready files, edits images, maintains brand consistency, coordinates with marketing teams and vendors, incorporates feedback, and manages multiple design projects and deadlines. The role also requires organized file management, quality control, visual research, and effective collaboration with clients and internal stakeholders.