Manages customer service quality for a public transportation operation by investigating and resolving passenger complaints, maintaining complaint databases, monitoring trends, supporting client communications, coaching staff, overseeing reporting, and improving service, safety, accessibility, and on-time performance. The role requires familiarity with ADA requirements, Trapeze, customer service systems, transit policies, and community outreach.

Manages payroll, accounting operations, benefits coordination, accounts payable, reconciliations, financial reporting, month-end and year-end closing, purchase order review, compliance, audits, and financial support for a multi-location transportation division. Supervises payroll staff, resolves employee and vendor inquiries, ensures accurate payments, and prepares operational and client reports.