Serves as the first point of contact by answering and triaging calls, transferring inquiries, resolving basic concerns, documenting interactions, supporting internal communication, and welcoming visitors. The role requires professional customer service, bilingual English and Spanish communication, effective organization, and the ability to manage high call volumes in a fast-paced office environment.

Coordinates caregiver orientation and ongoing training, ensures documentation and regulatory compliance, assesses provider competency, provides in-home and skills-lab instruction, and documents development activities. Collaborates with quality teams to identify training opportunities and builds relationships with healthcare providers, workforce agencies, community organizations, and referral sources. The role is on-site in Long Beach and requires English-Spanish fluency, strong presentation skills, physical lifting ability, and background clearance.

Coordinates caregiver orientation, ongoing training, skills competency assessments, compliance documentation, and in-home skills training. Collaborates with quality teams to identify development opportunities and represents the company with healthcare providers, referral sources, community organizations, and workforce agencies. The role requires strong communication, presentation, organizational, bilingual English-Spanish, and physical lifting abilities.