Manage daily operations of bankruptcy and charge-off loans, coordinate with vendors and counsel, post and track specialty payments, maintain compliance and reporting, handle member and staff inquiries, and prepare activity reports.

Provide specialist support for online and mobile banking channels, troubleshoot sign-in/device/browser issues, process secure member messages, compile channel usage reports, liaise with vendors (Alkami, PSCU) and IT, and train/support frontline staff during high call volumes.