Lead and support customer implementations of Amtech ERP software, including requirements gathering, solution configuration, process documentation, testing, user training, troubleshooting, and go-live support. Partner with customers on solution design, deliver ERP knowledge transfer, identify delivery risks, support proposals and presales activities, and contribute to implementation standards, process improvement, and peer mentoring. Travel up to 50% is required.

Owns the delivery of professional services engagements from sales handoff through execution. Responsibilities include reviewing statements of work, scoping and pricing services, estimating effort, coordinating resources, managing service requests, gathering customer requirements, improving delivery processes and tools, maintaining AI workflows, and collaborating across Sales, Product, Development, and Services. The role also provides people leadership, customer engagement, negotiation, and operational oversight.