Provides customer support through chat, email, and occasional video calls. Troubleshoots SaaS issues, helps users connect iClosed with automation tools and APIs, escalates unresolved problems, and follows issues through resolution. The role also gathers customer feedback to improve support processes and the product. Requires at least one year of customer support or customer communication experience, strong English proficiency, SaaS familiarity, problem-solving skills, and availability for shifts within Central European Time.