Support government clients through onboarding, platform training, help-center management, analytics consulting, and launch QA. Resolve user questions, identify recurring product or training gaps, validate workforce data, present actionable findings, and partner with product teams to turn manual project work into scalable capabilities. Maintain asynchronous learning content, co-host webinars and office hours, and ensure platform functionality and data quality before client go-live.

Own the full implementation journey for government clients, including kickoff sessions, multi-week training, launch coordination, usage tracking, troubleshooting, and post-launch onboarding. Manage multiple simultaneous launches, build client trust, identify workflow and product gaps, and translate customer insights into product improvements. The role requires strong project management, local government understanding, customer communication, entrepreneurial initiative, and frequent travel for in-person collaboration.