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The COO will lead operational strategy and execution across a multi-site YMCA, overseeing membership, facilities, finance, staffing, community relations, and data-driven performance. They will manage large budgets, implement the strategic framework, mentor leadership, coordinate with the Board and CEO, and drive organizational growth, sustainability, and inclusive culture across 29 operations, 220 program sites, camps, and 3,000+ staff.

Serve as a frontline ambassador to welcome and engage members, conduct membership sales and retention activities, deliver wellness consultations and onboarding, support safe fitness center use, process memberships/payments, and participate in community outreach and YMCA leadership initiatives to drive belonging and membership growth.

Serve as a welcoming frontline ambassador who builds relationships, conducts onboarding and wellness consultations, promotes memberships, meets sales and retention goals, supports members' healthy-living goals, monitors fitness-floor safety, processes memberships/payments, and participates in community outreach and YMCA initiatives.

Serve as a frontline ambassador to welcome members, foster belonging, provide wellness guidance, conduct membership sales and retention activities, lead onboarding and small-group connections, ensure fitness center safety, and support YMCA operations and community outreach.

Lead all branch operations including staff and volunteer management, budgeting, fundraising, community relations, program development, facility oversight, and board engagement to achieve strategic goals.

Oversee ELO-P and ASES expanded learning programs across 30+ sites, ensuring grant compliance, fiscal oversight, curriculum and CQI, district partnerships, staff development, safety, and reporting. Manage budgets, audits, deliverables, site visits, and program quality while collaborating with finance, centers, schools, and community stakeholders.

Serve as a frontline ambassador to welcome and engage members, drive membership sales and retention, conduct onboarding and wellness consultations, support healthy-living initiatives, ensure fitness area safety, process memberships/payments, and participate in community outreach and YMCA leadership activities.

Serve as a frontline ambassador promoting membership and wellbeing: welcome and onboard members, build relationships, conduct tours and sales conversations, meet retention and sales goals, provide basic wellness coaching and equipment guidance, support fitness center safety and operations, process memberships/payments, and participate in community outreach and Y programs to increase engagement and belonging.

Lead daily membership growth, sales, and retention at a YMCA center. Supervise front-line membership staff, manage lead pipeline, coach on tours and conversions, support onboarding and member engagement, maintain operational standards, and help achieve monthly sales and retention KPIs.

Lead and manage all aspects of a YMCA branch including operations, programs, facilities, staff and volunteer development, fundraising, community relations, board development, budget/financial management, marketing, and safety to achieve strategic goals.