Owns the health and performance of 3–5 strategic enterprise immigration programs. Serves as the primary client liaison, manages executive relationships, tracks KPIs and SLAs, leads business reviews, forecasts immigration cycles, handles escalations, oversees onboarding and case transitions, translates regulatory changes into program decisions, and drives process improvements while feeding client insights into product, legal, and operations teams.

Lead long-cycle, consultative enterprise sales for Manifest's immigration and global compliance solutions. Manage multi-stakeholder deals, run pilots and business cases, use MEDDPICC for forecasting, and represent the company at industry events.