Designs and executes qualitative and quantitative consumer research, manages VoC and member community programs, ensures data quality, synthesizes insights for cross-functional teams, coordinates vendors, and develops AI-assisted research workflows to inform marketing and product decisions.

Manage daily cash positioning, short-term cash forecasts, bank relationships, and treasury controls. Reconcile revenue, payments, processor settlements, and GL balances. Investigate discrepancies, support liquidity planning, audits, month/year-end close, and continuous process improvements across treasury and revenue operations.