The Chief Operating Officer will lead day-to-day execution across guest experience, sales, marketing, technology, finance, and people operations. This role translates company strategy into measurable results, establishes repeatable operating systems, manages department leaders, owns P&L performance, improves workflows through AI and automation, and protects guest experience while scaling the business. The COO will partner closely with the founder and CEO on priorities, accountability, staffing, capacity planning, and operational decisions.