Administers training provider contracts, applications, amendments, and documentation; conducts site evaluations, compliance monitoring, and quality assurance reviews; identifies deficiencies and coordinates corrective actions; maintains provider data in ETPL, I-TRAIN, and related systems; prepares reports and audit materials; and communicates requirements to providers and internal stakeholders.

The Program Monitor is responsible for overseeing workforce development programs, conducting site visits, ensuring compliance, and supporting participant engagement and documentation review.

Provides front-office assistance to customers, visitors, staff, and community partners while supporting case management administration. Duties include answering calls, coordinating meetings, preparing documents, maintaining client and program files, entering data, tracking timesheets, managing office supplies, and delivering confidential, professional customer service. The role requires on-site attendance, collaboration with diverse populations, and occasional local driving to support office operations.