Supports People & Culture operations through employee pre-boarding, onboarding, engagement, wellbeing, recognition, reporting, records management, compliance, scheduling, expenses, invoices, and executive administration. Maintains confidential employee data and HR resources, coordinates employee initiatives and onboarding sessions, supports surveys and events, and helps ensure efficient departmental operations and a positive employee experience.

Leads integration architecture, data mapping, API and synchronization design across CRM and connected platforms. Supports CRM modernization through requirements definition, identity resolution, vendor evaluation, migration phase-gate reviews, and architecture documentation. Partners with business, IT, and vendors to deliver maintainable integrations and uphold data governance. Evaluates AI, LLM, retrieval, and automation solutions for integration workflows while addressing security, privacy, accuracy, and responsible-use considerations.

Lead and collaborate with animal shelter teams across the U.S. to implement strategies aimed at saving more animal lives. Manage change hands-on, foster stronger systems, and advocate for improved shelter programs while maintaining a significant travel schedule.