Reviews and investigates automotive claims, validates documentation, coordinates with internal departments, mediates disputes, negotiates repairs or pricing, communicates resolutions, maintains accurate case files, and escalates complex matters. The role supports buyers, sellers, and dealers while applying arbitration policies and financial approval limits.

Reviews and investigates customer vehicle claims, validates documentation, coordinates with internal departments, and resolves disputes through communication, mediation, negotiation, and approved financial settlements. Maintains accurate arbitration files, escalates complex cases, and ensures claims comply with company policies. The role is on-site and requires a high school diploma or GED, with automotive, body shop, or claims experience preferred.

Develop knowledge-management articles, training content, job aids, visual aids, and knowledge checks for adult learners. Collaborate with business stakeholders, manage project deadlines, present learning content to large groups, and help translate complex software information into accessible training materials. The role offers hands-on experience in instructional design, operations, and learning and development.