Provide Tier 1 and Tier 2 technical support for analytical instrumentation across the Americas. Troubleshoot software, hardware, and applications; collaborate with engineering and field teams; document resolutions; deliver training; perform occasional onsite installations and escalations; travel up to 15%.

Lead North America after-market service sales: develop and execute strategy, drive warranty conversions and renewals, build pipeline, manage forecasting, coach a sales team, close complex deals, and collaborate cross-functionally to grow recurring service revenue.