Manage incoming internet email and phone leads, convert leads into vehicle demonstration appointments, guide customers to product information resources, and promptly route inquiries to appropriate sales personnel or departments to meet sales goals.

Lead new and used vehicle sales teams to meet unit, gross profit, and F&I targets. Set forecasts and objectives, enforce CRM usage, run daily meetings, train staff, manage inventory and merchandising, oversee appraisals and pre-delivery, review performance with leadership, and ensure legal and information security compliance.