Deliver on-premises and platform software implementations, configurations, deployments, testing, training, and client consultations. Analyze requirements, design solutions, support Vista software, manage project tasks, and build strong client relationships. The role requires troubleshooting across Windows and networking environments, occasional after-hours support, cross-functional collaboration, and domestic and international travel.

Provides Level 3 technical support and incident management for global Cloud, SaaS, VMS, and managed service clients. Responsibilities include proactive monitoring, incident resolution, platform configuration, troubleshooting with Azure and SQL Server, log analysis, documentation, mentoring, and after-hours on-call support. The role requires weekend work, collaboration across global teams, platform expertise development, and occasional domestic or international travel.

Lead and mentor a four-person LA production team to deliver showtimes websites for major studios. Manage end-to-end projects, stakeholder communication, QA, resource planning, and process improvements. Build client relationships, gather requirements, and identify upsell opportunities while ensuring high-quality, timely digital deliverables.