The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

Lead People Operations for a rapidly growing healthcare organization. Build scalable, auditable HR systems covering HRIS, handbooks, onboarding, performance management, hiring, and process KPIs. Partner with hiring managers to recruit exceptional talent, help scale company culture, and support corporate employees and frontline Community Health Workers. The role combines hands-on execution with strategic leadership and requires strong judgment, decision-making, and experience supporting remote or home-based workforces.

Lead customer enablement for enterprise Community Health Worker programs. Oversee strategic planning, gap analyses, KPI and financial modeling, workflow mapping, implementation, workforce hiring and training, and operational optimization. Own customer relationships, Quarterly Business Reviews, retention, and customer satisfaction while building scalable account-management systems and leading a growing team.