Build and operate AI agents, GTM infrastructure, account-data systems, paid and ABM automation, CRM integrations, sending infrastructure, and deliverability programs. Own Salesforce, routing logic, integrations, data quality, observability, permissions, and auditability. The role is accountable for pipeline, revenue, reply rates, agent reliability, and cost efficiency. Candidates should have shipped production software, run scalable outbound or paid programs, applied AI to GTM workflows, and worked with Python or TypeScript, SQL, APIs, and Salesforce.

Investigate and resolve complex SaaS platform, integration, API, webhook, and configuration issues for enterprise customers. Monitor Datadog dashboards, alerts, and logs; coordinate P1 incidents; produce actionable engineering escalations; support customers during high-pressure situations; and document resolution patterns in the knowledge base.

Lead product strategy and execution for Nash's logistics platform, integrating enterprise systems (OMS/WMS/TMS/POS) and AI models. Drive discovery, prioritize features, scope requirements, validate with customers, support launches, build enablement materials, and measure product impact to deliver operational value for large enterprise customers.