Leads a team delivering SaaS implementations and customer onboarding for strategic accounts. Oversees project execution, milestones, escalations, capacity, KPIs, documentation, and customer handoffs. Coaches Implementation Managers, improves delivery processes, coordinates cross-functional partners, and ensures customers activate solutions and achieve value on schedule.

Provides strategic and operational legal guidance to executives and the board; drafts and negotiates SaaS, commercial, vendor, privacy, and partnership agreements; supports sales, finance, procurement, HR, cybersecurity, M&A, financing, intellectual property, insurance, and compliance matters; manages outside counsel and builds scalable legal processes, systems, and workflows.

Leads a six-person Commercial Sales team focused on new-logo acquisition, pipeline generation, quota attainment, and revenue growth. Develops go-to-market and prospecting strategies, coaches account executives, manages Salesforce reporting and forecasting, supports cross-selling and upselling, and partners with marketing, product, enablement, and executive stakeholders. The role also drives sales performance, professional development, accountability, and expansion into strategic industry verticals.