Provides senior technical leadership for IT support and operations in a remote healthcare technology environment. Owns complex escalations, incident resolution, root cause analysis, endpoint and identity administration, onboarding and offboarding, vendor escalations, documentation, automation, and reliability improvements. Coaches support staff, develops scalable processes, partners with Security, Compliance, Engineering, Product, and clinical teams, and communicates clearly during high-impact incidents affecting clinical workflows.

Lead and expand hospital and health system partnerships across the Midwest via consultative, tech-focused sales. Act as clinical liaison, manage contracting and onboarding, collaborate cross-functionally, identify account growth, represent the company at events, and ensure partner satisfaction and successful program deployment.