Manage client relationships, onboard new clients, ensure client retention, conduct regular meetings, and mentor future team members.

Own the full sales cycle for inbound and self-generated opportunities, from discovery and e-commerce business diagnosis through proposals, objection handling, signatures, and payment collection. Sell monthly agency retainers to e-commerce owners, maintain accurate CRM records, follow up persistently, and coordinate with delivery teams. Success is measured primarily by cash collected, along with close rate, deal size, speed to close, and pipeline hygiene.