Lead complex end-to-end SaaS implementations for municipal government clients, including configuration, data migration, integrations, training, change management, and post-launch transition. Advise clients on process re-engineering, data strategy, and scalable system solutions while managing scope, risks, dependencies, and stakeholder relationships. Partner with Sales, Product, Engineering, and Customer Success to assess feasibility, address feature gaps, improve delivery processes, and drive adoption.

Drive new business and revenue with local government agencies by developing relationships, managing complex procurement and long sales cycles, closing new deals, and upselling/cross-selling SaaS permitting and municipal technology solutions. Coordinate with customer success, sales, and marketing to optimize adoption and retention.