Provide 1st/2nd-level IS support for a regional office: troubleshoot and resolve desktop, mobile, AV, and VM issues; deploy and configure hardware; maintain asset and incident records; support onboarding/offboarding and training; collaborate with escalation teams and recommend process improvements.

Lead lateral partner recruiting and integration across offices: identify and evaluate partner candidates, manage search processes and communications, develop onboarding and integration programs, support market research and pipeline reporting, and collaborate with partners and internal teams to ensure successful partner hires.